Remote Monitoring and Support
ComCon International Co., Ltd. also provides Remote Monitoring and Remote Support.
Remote Monitoring is a proactive, network monitoring service designed to identify any system errors prior to them interrupting business operations.
Remote Monitoring checks for network and server faults, failures, and activity that exceeds established thresholds. If a significant network event occurs, ComCon International Co., Ltd. support engineers are notified via paging services. The client is then contacted and an appropriate action taken.
Our systems engineers can perform network administration tasks and one-to-one helpdesk support remotely from our office. The results are:
- Reduced cost of providing support services
- Improved responsiveness when an issue needs immediate action
- Improved helpdesk effectiveness as our engineers can remotely see the users' desktop screen and demonstrate answers to questions on-line.